Perry’s Café is committed to ensuring full and equal access to the goods, services, facilities, privileges, advantages, and accommodations provided by and through its websites (“Websites”) and digital/mobile applications (“Mobile Applications”) through effective communication based on the Web Content Accessibility Guidelines 2.1 Level A and AA Success Criteria (the “WCAG 2.1”) from the Web Accessibility Initiative of the World Wide Web Consortium for all customers, potential customers, guests and their companions (collectively, “Customers”) with disabilities.
Maintenance of Policy. The Company will review, update and maintain this Website Accessibility Policy on an annual basis or more frequently.
Version. This Website Accessibility Policy is effective as of January 2020 and supersedes all prior versions hereof.
Responsibility and Ownership of this Policy. The responsibility and ownership of this Website Accessibility Policy will be assigned to the Web Accessibility Coordinator.
Distribution of Policy. The Company will, on an annual basis or more frequently, distribute this Website Accessibility Policy to all employees and contractors who have responsibilities for website content, mobile application content, technical support related to Company Websites or Mobile Applications. This Website Accessibility Policy will be maintained and made available to affected Company employees and contractors in the same manner as similar policy documents affecting Company operations and Customer interaction.
Website and Mobile Application Accessibility Training. The Company will, on an annual basis or more frequently, provide training to website content personnel on how to achieve effective communication and conform website content and mobile applications with the WCAG 2.1. Website content personnel shall also receive this training when they are hired into a position that includes such a role.
Web Accessibility Coordinator. The Company will designate an employee as the Company’s Web Accessibility Coordinator:
Automated Website and Mobile Application Accessibility Testing. The Company will perform automated accessibility tests of its Websites and Mobile Applications at least once annually to identify any instances where its Websites and Mobile Applications are not in conformity with WCAG 2.1. The results of this testing will be provided to the Web Accessibility Coordinator to be evaluated and addressed.
User Accessibility Testing. The Company will perform, on an annual basis or more frequently, testing for usability of its Websites and Mobile Applications by individuals with different disabilities, including at a minimum individuals who are blind or have low vision, individuals who are deaf or hard of hearing and individuals who have physical disabilities affecting manual dexterity (such as those limiting the ability to use a mouse). Testing shall include the use and access to the primary features of the Company’s Websites and Mobile Applications, such as the creation of an account, logging-in to an existing account, viewing goods, selecting items and placing them in the virtual shopping cart, checking out and paying for items in the virtual shopping cart, and scheduling delivery or pick-up. The results of this testing will be provided to the Web Accessibility Coordinator to be evaluated and addressed.
Website Accessibility Consultant. The Company shall retain an accessibility consultant which is knowledgeable about website and mobile content accessibility, development, structure and testing to serve as a resource for the Company’s existing development infrastructure. The Website Accessibility Consultant will provide the Company advice on:
Development Guidelines. The Company shall create, maintain, and update Website and Mobile Application Development Guidelines that mandate effective communication through conformity with WCAG 2.1 AA standards where technically feasible. The Development Guidelines shall treat the elimination of bugs that create accessibility barriers, including those that create nonconformance with WCAG 2.1 AA, with the same level of priority (e.g., speed, resources used to remediate) as any other equivalent loss of function for individuals without disabilities.
Complaint and Policy Modification Request Channel. The Company shall provide an email and telephonic communication channel for its Customers to make complaints regarding the accessible features of the Websites or Mobile Applications, or to make a request for the Company to modify an existing policy. This complaint/modification request channel shall be prominently displayed and directly linked from the Websites’ homepages, with a statement of the Company’s policy to ensure that persons with disabilities have full and equal enjoyment of the goods, services, facilities, privileges, advantages, and accommodations of the Company through its Websites and its Mobile Applications. The Websites homepages shall include an email address and a telephone number that customers with disabilities who are experiencing technical difficulties with the Websites or Mobile Applications can request assistance. The Company will establish and maintain procedures to evaluate all disabled access-related requests for a new service or to modify an existing service to accommodate a Customer’s individual needs. The Company will evaluate such requests on the basis of the Customer’s needs and disability and take action to fulfill such requests, propose an alternative or, if appropriate, deny the request. Company agents will promptly communicate all website and mobile content complaints and policy modification requests to the Web Accessibility Coordinator, who will maintain and keep records of such requests. The Web Accessibility Coordinator will review such requests to ensure that they are reasonably, promptly and effectively responded to.
Third Party Content. If the Company uses or integrates third-party plug-ins or content in its Websites or Mobile Applications, then the Company shall obtain reasonable representations, warranties and assurances from such third-parties that the provided content conforms to WCAG 2.1 AA standards, and/or the Company shall undertake reasonable efforts to test and confirm that such content conforms to WCAG 2.1 AA standards.
At Perry’s Café we respect the dignity and independence of our customers and guests and we are committed to providing full and equal access to everyone who visits our stores and website. Here’s what you can expect from us:
We are committed to effectively communicating with our customers and guests. We provide, at no charge, auxiliary aids and services which are reasonably necessary to achieve effective communication. We accept Operator Relay Service calls, and Teletypewriter (TTY/TDD) calls through 711, in the same manner as traditional telephonic channels. Our communications, from initial greeting through the sales process and follow up, will demonstrate our commitment to serve customers and guests with disabilities.
We endeavor to develop and update website content using current technologies that effectively communicate with and afford full and equal access to persons with disabilities. We make every effort necessary to meet online usability and design requirements, including those recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines 2.1 as well as requirements under the Twenty-First Century Communications and Video Accessibility Act of 2010.
Our customers and guests are welcome to use their own personal assistive devices to access our merchandise and services. If an assistive device or technology is incompatible with our facilities, we will work with our customers and guests to provide full and equal access through alternative measures.
Companions and Service Animals
Companions and guide dogs or other service animals are welcome to accompany customers and guests with disabilities while shopping in our stores. We will also sensitively, respectfully and discretely provide personal assistance when requested.
Interruption of Services
If we are temporarily unable to offer any special facilities or services that assist customers and guests with disabilities, we will immediately provide notice of this interruption and the anticipated time when these services will be resumed.
Our entire staff receives ongoing and documented training in order to properly communicate with and provide sensitive, helpful and respectful assistance to our customers and guests with disabilities.
Modification of Policies or Procedures
We will make reasonable modifications to our policies or procedures when it is necessary to provide our customers and guests with full and equal access to our stores, websites or communications channels.
We actively encourage the participation of all customers and guests in our feedback process. In addition to sharing your comments in person, you may also contact us by:
3621 N. Sepulveda Blvd., Suite #2
Manhattan Beach CA 90266
If you feel that these standards have not been maintained in your situation, please let us know by calling: (310) 746-5556 we gladly accept TRS calls